24/7 answers with your hotel's information
The AI answers guest and prospect questions using the information the hotel has provided: amenities, opening hours, policies and directions.
AI WhatsApp for hotels
Your guests ask on WhatsApp at all hours: opening times, parking, check-in, amenities. GuestBrain's AI WhatsApp concierge answers instantly, in their language and with your hotel's information, and when a request needs a person, it hands the conversation to your team.
In every guest's language
It replies in the language the guest writes in, without the front desk having to translate or switch tools.
Handoff to a person
When a request goes beyond what the AI should handle, the conversation passes to the front desk or the right person at the hotel.
Business impact
Built for measurable organic and direct growth
- Instant answers outside front-desk hours
- Replies in the guest's language
- Handoff to the front desk when needed
- Conversations linked to the guest's CRM profile
- Optional add-on with a 12-month commitment
Frequently asked questions
How much does AI WhatsApp cost?
It is an optional add-on with a 12-month commitment, on top of the GuestBrain flat monthly fee. We include it in a proposal with a fixed price.
Can the AI get something wrong with a guest?
It answers using the hotel's information and hands the conversation to a person when a request is out of scope. Keeping that information up to date is key to correct answers.
Can it close bookings or take payments on WhatsApp?
No. The concierge answers questions and hands off to a person when needed; bookings still happen on your website, booking engine or with your team.
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