AI concierge on WhatsApp
Answers guest and prospect questions 24/7 using your hotel's information, in their language, and hands the conversation to the front desk or a person when needed.
AI hotel chatbot
With GuestBrain you get two AI chatbots for your hotel. One answers your guests on WhatsApp at any hour, in their language, using the hotel's information. The other is an assistant for leadership and marketing that answers business questions with your real data.
Business assistant for the team
Ask which campaigns bring bookings, which emails perform or where your guests come from, and get answers calculated from your PMS, booking engine, email and campaign data.
Connected to the rest of your marketing
WhatsApp conversations are added to the guest's CRM profile, and the assistant alerts you to anomalies and to price disparities with OTAs.
Business impact
Built for measurable organic and direct growth
- 24/7 guest answers in their language
- Handoff to a person when needed
- Business answers from real data
- Unified history in the CRM
- Anomaly and parity alerts
Frequently asked questions
Is it for guest support or for the team?
Both: the WhatsApp concierge serves guests, and the internal assistant answers leadership, marketing and front desk using the hotel's data.
Is the WhatsApp chatbot included in the price?
It is an optional add-on with a 12-month commitment, on top of the GuestBrain flat monthly fee. Ask for a proposal and we will give you a fixed price.
Can it answer in several languages?
Yes. The WhatsApp concierge replies to each guest in their language. If a request needs a person, it hands the conversation to the hotel team.
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